DEAR MISS MANNERS: I work at a nonprofit that prides itself on being all-volunteer, with no boss. Decisions are made at monthly meetings. Having worked 35 years at a job with bosses, I understand that dynamic better.
With this volunteer group, it seems everyone is in charge, and personal feelings are expressed frequently. When a decision is made outside of a monthly meeting, I will either abide by it or note that we need to bring it up at the next meeting.
Any advice for dealing with emotional co-workers when you don’t want to proceed as they have told you to, and there is no boss to ask? I believe the understanding is that we are all friends. While I consider some of the volunteers friends, others I do not. Can you clear up my thinking?
GENTLE READER: Your thinking appears to Miss Manners to be clear, except, perhaps, in holding out hope of any decisions coming out of such an organizational arrangement.
Once you have done your best to accommodate or defer decisions-by-fiat of individual co-workers, the only remaining question is how to deal with the emotional outbursts. As providing counseling is presumably not a requirement for volunteering at your nonprofit, Miss Manners recommends a triage approach based on your own astute observation that these are co-workers, not friends.
The first class of outburst -- which we will name “Can I call you an ambulance?” -- is for outbursts in which you would be required to intervene if they happened with a stranger at a bus stop.
The second class -- "I’m so happy/sorry/interested to hear that. Now, what do you think we should do about this aspect of the project?" -- is for everything else, as you attempt to steer things back towards work.
The final class -- “Excuse me, I think Sophie needs some help over there with the label making” -- is for fleeing when all attempts to get things back on topic have failed.