DEAR HARRIETTE: Summer is over, but I feel like my staff is still working at less than full capacity. Every year, I give them time off during the summer, which usually includes half days off on Fridays and shorter hours. The expectation is always that they will crank it up when the fall comes. It seems, though, that everyone is asleep at the wheel, so to speak. I ask for projects to be completed or for someone to follow up on some work, and I find myself asking three and four times before getting a response. This is frustrating. It feels like I’m being penalized for giving them some much-needed time off this summer. How can I get them to crank up their energy? -- Ramp It Up
DEAR RAMP IT UP: Host a cheerleading session with your team. Highlight good things that occurred this summer, including time off to enjoy the season. Point out what’s ahead, including projects, pitches and anything else that is on the horizon. Connect the dots by letting them know that they are integral to the success of the business and you are counting on them to give it their all.
Do your best not to chastise them for being uninspired. That will make them less interested in getting energized. Your job as the leader is to motivate them to want to work harder. If you have the budget and inclination, you may want to add incentives, such as the first person to reach a particular goal gets a gift certificate to a favorite restaurant or something else that they value.
If they can’t turn it around, perhaps you’ll need to consider changing your policy on summer hours next year.